If you have any problems you should talk about them to your family. The agency is also there to help. If the family behaves badly toward you, please tell us so that we can try and find out what has happened and correct the problem. The family has the right to dismiss an au pair who behaves incorrectly. The agency will try and assist in case of misunderstandings. If you feel you have been treated unfairly, please tell us.
We hope your stay will be a happy one. Good luck!